FAQ

When will my order ship?
Orders are typically processed within 3-4 weeks. During launches, holidays, and sales, processing times may be longer.

How do I track my order?
Once your order ships, you’ll receive a tracking number via email.

Do you accept returns or exchanges?
Due to the made-to-order nature of our products, all sales are final unless an item arrives damaged, defective, or incorrect.

What if my order arrives damaged?
Please contact us within 7 days of delivery with photos of the damage, and we’ll work to resolve the issue.

Can I change or cancel my order?
Orders may be modified or canceled within 24 hours of purchase. After that, production may have already begun.

How do your shirts fit?
Please refer to the size chart before ordering, as we cannot guarantee fit preferences.

Do you ship internationally?
Yes! International shipping rates and delivery times are calculated at checkout.

Do you offer rep or ambassador programs?
Yes! Applications open periodically throughout the year. Follow us on social media for announcements.

How can I contact you?
Email us at spellspineshop@gmail.com and we’ll respond as soon as possible.

Will sold-out items be restocked?
Some designs may return, while others are limited edition. Follow us on social media to stay updated on restocks and new releases.